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Cost of the call:
depending on operator

Complaint line
900 90 15 15


People with reduced mobility

If your journey begins or ends at Sant Cugat, please call the 012 information line and we will tell you what you have to do.

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Plaça Catalunya Customer Service Center

Barcelona-Plaça Catalunya Station Main Lobby
Open from 8 am to 8 pm
(from Monday to Friday)

Check our location in Google Maps

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Plaça Espanya Customer Service Center

Barcelona-Plaça Espanya Station Main Lobby
Open from 9 am to 2 pm and from 4 pm to 6:30 pm
August from 9 am to 2 pm
(from Monday to Friday)

Check our location in Google Maps

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Balaguer Station Customer Service Center

Carrer Noguera Pallaresa S/N
[email protected]

Check our location in Google Maps


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The reason for requesting your data, which will not be passed on to any third parties except in the cases legally provided for, is to handle complaints and claims.
Processing of these data is justified by compliance with the Catalan railway act, Law 4/2003 of 31st March 2003.
The party responsible is Ferrocarrils de la Generalitat de Catalunya (FGC), with tax no. Q0801576J and domiciled at Carrer dels Vergós, 44, 08017 Barcelona.
The data will be stored as long as necessary for the purpose for which they were collected and/or according to legal stipulations. You are entitled to access your data, correct them, delete them, apply for portability, object to their processing and apply for their limitation. These rights may be exercised by sending an email to the responsible party shown in the previous paragraph at the address [email protected]. You can also submit a complaint to the Catalan Data Protection Authority.